Terms and Conditions of Use (TOU) and Privacy Policy

Roto -Rooter Sewer Drain & Septic Tank Service provides the Terms and Conditions of Use (TOU) for our website below. Questions concerning these TOU may be submitted to rotorooterdeland@yahoo.com.

Terms of Use

Welcome to the internet Site of Roto-Rooter. This Site is intended for use in the United States and Canada. This version replaces and supersedes any prior terms of use applicable to this Site.

Please read these Terms carefully so that you understand the conditions for accessing and using the Site and any associated services. We may make changes to these Terms from time to time as our Site develops, so check back frequently. Your continued use of the Site and associated services following any posted changes to the Terms constitutes your consent to them. If you do not agree to the Terms, please do not use our Site.

PRIVACY POLICY

By using this site, you consent to our collection and use of Personal Information as discussed in our Privacy Policy, which is hereby incorporated into these Terms. A copy of the Privacy Policy can be accessed here: Privacy Policy

PERMITTED USE

This Site is intended to provide information and services for your personal use. We grant you a limited, nonexclusive, revocable license to make personal and non-commercial use of the Site. This license does not include the right to modify, reproduce, copy, or resell any of the content of the Site; to bypass any technical measures used to prevent or restrict access to any portion of the Site; to use any data mining, robots, or similar automated data gathering and extraction tools to access the Site; to violate or attempt to violate the security of the Site; or to interfere with or attempt to interfere with the proper working of the Site.

You agree to use this Site only for lawful purposes and in accordance with these Terms. You acknowledge that your use of this site is at our sole discretion, and your license to use the site may be terminated by us at any time. We reserve the right, in our sole discretion, to refuse service to anyone and to block or prevent your future access to and use of this site.

SUBMISSION OF CONTENT AND USER ACTIVITY

The Site may have features that allow users to comment and/or to upload materials. You understand that all information, communications, data, text, music, sound, photographs, graphics, video, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you are entirely responsible for any Content you upload, transmit, or otherwise make available through the Site.

You represent and warrant that you own or otherwise control the rights to any Content that you provide through the Site; that use of the Content you provide does not violate the intellectual property rights or any other rights of any third parties, and that use of the Content you provide will not cause injury to any person or entity. In line with, and without limiting, the foregoing, you specifically agree that you will not (a) provide any Content that is unlawful (according to local, state, federal or international law) or any Content that advocates illegal activity; (b) provide any Content that is defamatory, false or libelous, or that contains unlawful, harmful, threatening, harassing, discriminatory, abusive, profane, pornographic, or obscene material; (c) provide any Content that you do not have a right to provide under law or under a contractual or fiduciary relationship; (d) provide any Content that contains software viruses or other harmful devices; or (e) impersonate any other person or entity in order to disguise the origin of any Content you provide.

You hereby grant us a royalty-free, non-exclusive right and license, perpetual and irrevocable, to use, display, edit, or delete the Content to provide services on the Site and for all other lawful purposes. Any communications you send to us via the Site are non-confidential.

TRADEMARKS AND COPYRIGHTS

The trademarks, trade dress, logos, and service marks displayed on this Site are owned by Roto-Rooter or third parties. Nothing contained on this Site may be construed as granting, by implication, estoppel, or otherwise, any right or license to use any trademark.

All content on the Site, including without limitation text, photographs, graphics, layout, and design, is owned by Roto-Rooter, or we have been granted permission to use the content. Nothing contained on this Site may be construed as granting, by implication, estoppel, or otherwise, any right or license to use any copyrighted material on the Site. Notwithstanding the foregoing, you may download a single copy of the content on the Site for your personal, noncommercial use, provided all copyright and other proprietary notices are kept intact and provided that you do not modify the content in any manner.

TERMS & CONDITIONS

Customers can expect to receive messages such as appointment reminders and account notifications.

If you provide your phone number as contact information for your service appointment, that information is collected through third-parties, including our affiliates, subsidiaries, or vendors, and will be used to contact you with updates on your appointment, or marketing communications, through SMS messaging to that phone number. By submitting any form and signing up for texts, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Roto-Rooter at the number provided. Msg & data rates may apply. Msg frequency varies. Unsubscribe anytime by replying STOP. Reply HELP for help or email us at marketing@steprises.com. Learn more on our Privacy Policy and Terms &Conditions page.

Message frequency may vary. You may opt-out of these SMS messages entirely by replying “STOP” to at any time. After you send the message “STOP”, you will receive a reply message confirming you have unsubscribed and will no longer receive SMS messages from Roto-Rooter.

Message and data rates may vary, and may apply to any messages sent or received. Please contact your carrier with any questions about your text or data plan. Compatible carriers include: AT&T, Verizon Wireless, T-Mobile/Sprint /Metro PCS, CellCom USA, C Spire Wireless, U.S. Cellular, Carolina West Wireless (CWW), Google Voice, ACS/Alaska, Advantage Cellular (DTC Wireless), Appalachian Wireless, Bluegrass Cellular, Cellular Network Partnership (PIONEER),Cellular One of East Central Illinois, Chat Mobility USA, Coral Wireless (Mobi PCS), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, Illinois Valley Cellular (IV Cellular), i Wireless (IOWA Wireless), Nex-Tech Wireless, MTA Communications, MTPCS (Cellular One Nation), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Inland Cellular, Telephone Company, Immix(Keystone Wireless), Mosaic (Consolidated or CTC Telecom), Northwest Missouri Cellular Limited, Peoples Wireless, Panhandle Telecommunications, Systems(PTCI), RINA, Revol Wireless USA, SI Wireless/Mobile Nation, SRT Wireless, Texas, RSA 3 Ltd(Plateau Wireless), Thumb Cellular, United Wireless, Union Telephone, Company(Union Wireless), Viaero Wireless, West Central Wireless (5 Star Wireless), Sagebrush Cellular (Nemont), Pine Cellular, Aio Wireless/Cricket, SouthernLinc, Bandwidth, Copper Valley, Leaco, CableVision, Buffalo Wireless, Chariton Valley Cellular, Pine Belt Wireless, Atlantic Tele-Network International (ATN).

LINKS

We may provide links to other internet sites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

DISCLAIMER OF WARRANTIES; INDEMNIFICATION

This Site, its content, and any associated services are provided by US on an “as is” or “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of this Site, to the information, content, materials, or products included on this Site, or to the functionality, of any services associated therewith. To the fullest extent permissible by applicable law, we disclaim all implied warranties, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

By using the Site, you acknowledge that your use of the site is at your own risk. We will not be liable for damages of any kind arising from or otherwise related to your use of the site, including without limitation direct, indirect, incidental, punitive, and consequential damages, even if we have been advised of or should have known of the possibility of such damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitation may not apply to you, and you may have additional rights.

You agree to indemnify, defend, and hold harmless Roto-Rooter, its parent, agents, distributors, franchisees, and affiliates, and their officers, directors, and employees, from and against any claims, demands, damages, costs, and expenses, including without limitation reasonable attorney’s fees, arising from or related to your use of the Site or your breach of any provision of these Terms or any warranty hereunder.

You agree that if you are dissatisfied with the Site, your sole and exclusive remedy is to discontinue using the Site.

CONTACT US

If you have a question regarding Site policy, please contact us by mail at

Roto-Rooter Group, Inc.

255 East 5th Street

Suite 2500

Cincinnati, OH 45202

or by telephone at

513-762-6690

or by email at

privacy.policy@rotorooter.com

Roto -Rooter Sewer Drain & Septic Tank Service’s Privacy Policy is below. Questions concerning this policy may be submitted to rotorooterdeland@yahoo.com.

Privacy Policy

This Privacy Policy (“Policy”) tells you about Roto-Rooter’s privacy practices governing personal information we may collect when you visit our website or mobile app (the “Site”), and how we may use and share that information. Your prior activities on the Site may have been governed by an earlier version of this Policy. If you have questions about our offline privacy practices, please contact your local Roto-Rooter.

From time to time, we may use your information for new, unanticipated uses not previously disclosed in our Policy. If our information practices do change materially, we will post the changes to our Site and revise our Policy accordingly. In addition, if we have collected personally-identifying information from you, we will notify you and secure your consent before using your personal information in new ways.

What Information Do We Collect?

Personal Information:

We collect personal information you choose to provide to us in connection with your activities on the Site, such as finding a local plumber, scheduling service, finding local coupons, and providing service feedback. This information may include your name, email and postal address, phone number, and the like. If you make purchases, it will also include credit card information, collected by a third-party credit card processor.

If you are seeking job opportunities through the Site, we may also collect your contact information and job experience to consider your job application. Successful candidates may be required to possess a valid driver’s license and pass pre-employment drug screening and background checks, including driving record and criminal history before confirmation of hiring. Optional information about gender, race, disability, and other more sensitive pieces of demographic-related information is collected through a third-party tool. We only collect and process this category of information when required for legitimate employment-related purposes.

We use the Google Maps Geolocation API to retrieve certain information when you make location-specific requests. This includes your estimated latitude/longitude, zip code, city, and state or province. Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy) also apply and may be accessed at https://www.google.com/intl/en-US_US/help/terms_maps.html.

Other User Information We Collect:

In addition, for each visitor to our Site, we automatically collect certain other potentially identifying information and store it in log files. This information includes (as applicable) browser type and version, operating system and network, referring/exit pages, date/time stamp, whether you are a new or returning visitor, and frequency of visits. We collect and store this information only in aggregate, or combined, form; we do not connect it to an individual user’s personal information.

Cookies:

A cookie is a small text file that is stored in a user’s computer that recognizes your IP address for record-keeping purposes. We use session cookies to make it easier for you to navigate our site. Session cookies also record session information, such as which web pages a user has visited, and to track user activity on our Site. Cookies will expire when browser cache is cleared.

Our ad partners also place cookies on your computer As you browse our Site, advertising cookies will be placed on your computer to help us understand what products and services you are interested in. When you visit other sites, our display advertising partners let us show you retargeting advertising based on your interaction with our Site. In addition, we may show you ads of other companies on our Site, based on your activities on other sites. Our ad partners do not collect any other personal information than from your visit.

Portions of our Site may contain tracking technologies implemented by our contractors or franchisees, including cookies, web beacons, Facebook Pixel, or similar future technologies, to track user activity on our Site in connection with their marketing initiatives and other business activities. Any data collected via these technologies is collected directly by the applicable contractor or franchisee and is subject to their separate privacy practices as described in “Information about Independent Franchisees’ and Contractors’ Sites” below.

You can reject cookies through your browser. If you reject cookies, you may still use our Site, but your ability to use some of the areas of our Site will be limited.

Analytics:

To determine how many users visit our Site, how often they visit the Site, and to better understand the areas of greatest interest to our visitors, we use a tool called “Google Analytics” to compile this information for us. As a result of your visit to our Site, Google may collect information such as your domain type, your IP address and clickstream information, and eschedule order numbers. We do not combine the information collected through the use of analytics tools with personally identifiable information. For more information about the analytics company’s ability to use and share information about your visits to this Site, see https://policies.google.com/privacy?hl=en.

“Do Not Track” Signals:

We do not currently have the capability to recognize browser “Do Not Track” signals. We adhere to the standards set forth in this Policy.

How Do We Use and Share the Information We Collect?

We store and process your personal information to process and fulfill orders, to provide locally relevant information, to assist with our promotional and recruitment efforts, to respond to inquiries, and to provide other services through the Site. We may also send you information and marketing materials we believe will be of interest to you. You can opt out of email correspondence at any time by using the unsubscribe mechanism in any email from us; however, we may still send you emails to facilitate agreed-upon transactions.

Because we operate through local contractors and franchisees, we share your information with them as appropriate, such as to schedule and provide services as requested, to provide feedback, and so on.

If you apply for a job through the Site, we collect that information either directly or via a third party tool and forward your application information to the contractor or franchisee that posted the job opportunity. This information is used to determine your qualifications for employment and to reach a hiring decision.

If you share credit card information for a purchase, that information is used by a third-party processor to fulfill the transaction.

We also use information we collect to analyze trends, to administer the Site, and to track users’ movements around the Site. We also use this information to improve the Site and to make it more useful to visitors.

It is possible that, at some time in the future, our company may be sold along with its assets, or may engage in business transactions in which customer information is one of the assets transferred. In such a case, the customer information which we have gathered may be one of the business assets we transfer.

We do not share, rent or sell email addresses, postal addresses, or telephone contact information to unaffiliated third parties for marketing purposes.

How Long Do We Keep the Information We Collect?

We will retain your personal information in accordance with our continuing need to service this relationship and/or to improve our Site. To ensure continuity and excellence in service, we keep a service history for each customer. With respect to applications for job opportunities, we immediately redirect them to the appropriate contractor or franchisee without retaining any information. We do not retain geolocation information collected through Google Maps API.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, and to guard that information against loss, misuse, or alteration. All network connections are secured via a SSL certificate signed by a trusted certificate authority with SHA-256 encryption.

Please note, however, that no method of transmission over the internet, or method of storage, is 100% secure. Therefore, while we use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

How to Correct Information

If you wish to update or correct any personal information we have about you, send your request to privacy.policy@rotorooter.com. To help us process the request, please provide sufficient information to allow us to identify you in our records. We reserve the right to ask for information verifying your identity before we disclose or modify any information in our possession.

Links to Third Party Sites; Information about Independent Franchisees' and Contractors' Sites

This Policy applies only to information collected by this Site. From time to time, the Site may link you to other websites (“Linked Sites”) that are not owned by us, even though they provide goods or services related to our company. We do not control the collection or use of any information, including personal information, that occurs during your visit to the Linked Sites. Further, we make no representations about the privacy policies or practices of the Linked Sites, and we are not responsible for their privacy practices.

Be careful of disclosing any of your personally identifiable information when leaving our Site. We encourage you to be aware when you leave our Site and to read the privacy statements of every website that collects personally identifiable information.

Some of our franchisees and contractors may have their own privacy policies, which we encourage you to read if you visit those sites.

SMS Communications

Customers can expect to receive messages such as appointment reminders and account notifications.

If you provide your phone number as contact information for your service appointment, that information is collected through third-parties, including our affiliates, subsidiaries, or vendors, and will be used to contact you with updates on your appointment, or marketing communications, through SMS messaging to that phone number. You agree to receive informational messages (appointment reminders, account notifications, etc.) from Roto-Rooter. Message frequency varies. Message and data rates may apply. For help, reply HELP or to contact Customer Support please call your local office at 800-768-6911. You can opt out at any time by replying STOP.

SPAM

We do not participate in bulk email solicitations that you have not consented to receiving (i.e., “Spam”). We do not sell or disclose customer lists or email address lists to unrelated third parties. Except as otherwise provided herein, we do not share personal information with any third party to be used for advertising or marketing purposes.

California Privacy Rights

California’s “Shine the Light” Law: Pursuant to California Civil Code Section 1798.83, users who are California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the Contact Information provided below.

California Consumer Protection Act (“CCPA”): Pursuant to the CCPA, California residents have additional rights with respect to their personal information. Please see our CCPA Notice for details, including how to exercise your rights.

Questions About Our Privacy Policy and Practices

If you have any questions about this Policy or our privacy practices, you may contact: